Workflow Management Solutions
With advanced workflow management solutions, you can be confident in your claims process, while fostering customer satisfaction. With Audatex Claims Manager, Audatex Dispatch and Audatex Viewer, you can optimize claims management, improve efficiency and dramatically reduce cycle times—and deliver superior service to your customers.
Audatex Claims Manager—Centralized Access to All Claims Data
Audatex Claims Manager, an easy-to-use yet advanced Web portal, delivers real-time, centralized access to your important claims data. Your users can connect to the claims data provided by the complete suite of integrated Audatex applications, including Audatex Estimating, Audatex Dispatch, Audatex Power Dispatch, Audatex Viewer, Audatex Audit, Audatex Estimate Review, and Audatex Estimate Check. With Audatex Claims Manager, you can:
- Simplify and automate your claims process
- Increase productivity via seamless integration between insurer and business partner data
- Speed claims processing and reduce cycle times through centralized access to claims processing applications and claims status
- Use single sign-on access for improved efficiency and flexible setup options to customize user access to Audatex applications
Audatex Power Dispatch—Next Generation Dispatch Tool with Advanced Optimization Engine
Audatex Power Dispatch is the next-generation dispatching tool. It effectively captures loss information and intelligently allocates a loss assignment to the most efficient, available staff appraisal resource. Power Dispatch allows dispatchers to react to appraiser schedule changes in real-time, using up-to-date status feedback from appraisers throughout the day. Audatex Power Dispatch enables you to:
- Increase dispatcher and appraiser efficiency, reduce costs and drive customer satisfaction
- Maximize scheduling efficiency with an Advanced Optimization engine
- Track and measure productivity gains via concise management reports
- Eliminate redundancies, thanks to full integration with the Audatex Estimating application
Audatex Dispatch—Effectively Receive and Dispatch Assignments
With Audatex Dispatch, you can capture loss information and identify the best resources for appraisal assignments. This Web-based application quickly transmits electronic assignments and loss-report information to your selected partners -- DRP collision repair facilities, independent appraisers or staff appraisers. It also allows you to easily track claim activity and status—for reduced cycle time, resource needs and claims processing costs. Audatex Dispatch enables you to:
- Quickly receive and dispatch appraisal assignments
- Create and edit loss reports
- Ensure that assignments are proceeding on schedule by setting up alarms to track key events
- Download electronic assignments into any estimating system
Audatex Salvage Dispatch—Simplify Your Workflow
Audatex Salvage Dispatch is a Web-based solution that allows insurers to create, dispatch and track salvage assignments. After determining that a vehicle is a total loss, an appraiser or claims representative can electronically dispatch a salvage assignment to a provider of their choice. Audatex Salvage Dispatch is fully integrated with the Audatex Insurance Solutions suite, providing quick access to the entire claim file. With Audatex Salvage Dispatch, you can:
- Increase dispatching productivity and reduce cycle time
- Seamlessly connect with salvage providers
- Get timely updates on salvage assignment progress
- Manage by exception with alarm setups
Audatex Viewer—For Instant Claim Status Details
For efficient claims processing and exceptional customer service, you need access to the right claims information at the right time. With Audatex Viewer, you get real-time access to detailed claims information based on your customized search criteria. Audatex Viewer allows you to:
- Enter criteria such as claim number, owner name or date range for customized claims status
- Use a single point of access for all claims estimates, documents, photos, status changes and more
- Reduce search time and improve processing speed
- Leverage claims document organization tools plus detailed event logs
Click here to download our Insurance Solutions brochure.
- To download 2008-2009 Database Reference Manual for Cars & Light Trucks, click here.
- To download 2008-2009 Database Reference Manual for Medium & Heavy Trucks, click here.
- To download 2007 Database Reference Manual for Motorcycles, click here.